At Dandenong Mechanic and Tyre Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website Dandenong or engage with our services.

By using our website and services, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information

  • Name
  • Contact details (email address, phone number, mailing address)
  • Vehicle details (such as make, model, and registration number)
  • Payment information (credit card details or other payment method)

b. Usage Data

  • Information about how you use our website (e.g., IP address, browser type, pages visited, date/time of visits, etc.)
  • Cookies and similar technologies (see section 4 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To schedule appointments, provide quotes, deliver services (e.g., tyre installations, vehicle repairs), and process payments.
  • Communication: To respond to inquiries, send appointment reminders, notify you about promotions or changes to our services, and provide customer support.
  • Website Improvement: To analyze website usage and improve user experience.
  • Marketing: To send promotional materials, newsletters, and other marketing communications (if you have consented to receive such communications).
  • Legal Compliance: To comply with applicable laws and regulations and protect our rights and interests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, processing payments, or marketing communications (e.g., email marketing platforms, payment gateways). These providers are obligated to protect your data and may only use it to provide services to us.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (e.g., a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us recognize your preferences and understand how you interact with our website.

Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling cookies may impact the functionality of certain parts of our website.

For more information about how we use cookies, please refer to our [Cookie Policy] (if applicable).

5. Data Security

We take the protection of your personal information seriously and implement reasonable security measures to safeguard it against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and Correct Your Data: You can request access to the personal information we hold about you and request corrections if the data is inaccurate.
  • Withdraw Consent: If you have provided consent to receive marketing communications, you can opt-out at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Request Deletion: You can request that we delete your personal information, subject to legal requirements and retention policies.
  • Object to Processing: You can object to the processing of your personal information in certain situations, such as when we process it based on our legitimate interests.

To exercise your rights, please contact us using the contact details provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Dandenong Mechanic and Tyre Services
42 Dingley Ave, Dandenong VIC 3175, Australia
Phone: 0387536100
Email: info.btdi@gmail.com